Troubleshooting

Find the problem you see below, and what to check.

A file will not import

The message after you choose the file says what is wrong: invalid JSON, a missing language, a text that is too long, or translations that do not match. Common import errors explains each one. Files can be up to 8 MB.

Content is missing after a replacement

A replacement file sets the complete list of languages. If a translation disappeared, the new file did not include it; add it back and import again. See Replace the ideas.

A Scroll will not open

Check that you are signed in. If someone else owns the Scroll, they may have made it private or friends-only, or removed it. A public Scroll you shared is readable by its link even before it appears on Discover.

My Scroll does not appear on Discover

Public Scrolls are listed after an administrator approves them, and changing a public Scroll's details or content sends it back for review. See Who can read it.

No sign-in email arrived

Check your spam folder, then ask for a new link: each one works for 15 minutes.

The AI client cannot connect

AI access is missing from Settings: the service has not switched it on.
401: the token was refused. Check that it is copied completely, has not expired and was not revoked, and that the client uses the address from Settings.
403: the connection must use HTTPS, or AI access has been switched off.
429: too many requests. Wait a minute and try again.